You’re getting the lowest possible price at the time of booking – guaranteed.
In the unlikely case that you find your reservation on another website at a lower rate, contact us right away. We’ll match the price of the other deal if:
- You contacted us latest 24 hours after booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
- The other deal is bookable online and is still available when we check.
- The other deal is subject to the same booking conditions you’ve chosen with Catalan Holidays. This means:
– It’s the exact same property or rental unit
– The capacity (no. of persons/bedrooms), facilities and services of the property are equal to the same offered by Catalan Holidays.
– The check-in and check-out dates are the same.
– It has identical booking conditions attached (including booking fees, taxes, cancellation policy, payment conditions, services included/excluded etc.)
- The conditions of your booking with us still allow penalty-free cancellations and modifications.
If we can’t match the rate of the other deal because one of these conditions is different, you still keep your existing reservation – including the cancellation policy.
Our Best Price Guarantee offer doesn’t apply if:
- You book through a website that doesn’t reveal which property or accommodation type you’ll be staying at until after you’ve booked
- You book using:
– Special membership rates
– Loyalty points
– Any rewards programs or special promotions made available by the accommodation provider
- The lower rate comes from a website where you call to get the rate, or from an email that you receive (i.e. you book using an offsite method such as email or telephone).
- The lower rate comes from one of our affiliate’s or distribution partner’s websites.
- The lower price was due to a difference in the currency exchange rate. If the rate found on the website with the other offer is given in a currency different from that of the rate used in the booking with Catalan Holidays, the Customer Service Department of Catalan Holidays will convert this rate into the same currency used by Catalan Holidays at the time of the booking.
Verification of Claims: All requests are subject to verification by Catalan Holidays. Catalan Holidays will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Catalan Holidays’ personnel. Nor will Catalan Holidays verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
Limitation of Liability: Catalan Holidays shall have no responsibility regarding any expenses or any other liability or impact that may arise from cancelling a booking or otherwise taking any action based on this guarantee.
Changes to the guarantee or these terms: Catalan Holidays reserves the right to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice.